Security & privacy
You trust us with what your guests tell you. Here is how we look after it, in plain language.
Your guests’ privacy
- Guests share feedback without an app or an account.
- Feedback is anonymous unless a guest chooses to leave a name or contact details.
- We use basic technical signals to stop spam and repeated submissions, not to identify guests.
- Guests are never asked to leave a review in exchange for a reward.
Your business data
- Only people you give access to — owners, admins and managers you add — can see your place’s feedback and reports.
- Each person sees only the places they are given access to.
- Your data is hosted on Google Cloud (Firebase).
- You can ask us to export or delete your data; see our Data Processing Addendum for how.
Payments
- Card and UPI payments are processed by our payment provider. Anubhu never sees or stores card numbers.
- A plan is activated only after the payment provider confirms the payment to us directly.
- Plans are prepaid and never renew or charge you automatically.
Our team
- Only a small number of Anubhu team members can access customer accounts, and only to set up or support them.
Documents
Questions about security or privacy? Email krishna@anubhu.com.